Withdrawal policy

1. Introduction and your agreement to this policy

This policy governs all withdrawals from QuantarisAI accounts. By requesting a withdrawal you confirm that you are the account holder, that the funds are lawfully yours and free of any third-party claim, and that the destination details you provide are accurate. The operational summary of methods and timings lives on the Deposit and withdrawal methods page; this document is the controlling policy behind that summary.

2. Available withdrawal methods

Withdrawals are currently available to: PayPal accounts (digital wallet, normally processed within 24 hours of approval), and Visa and Mastercard debit or credit cards (1 to 5 business days, subject to issuer support). Withdrawals must go to a destination held in your own name, and preferably the same method you used to deposit; this is both an anti-fraud control and, practically, the fastest route, because the destination is already verified. Bank transfers to a UK account in your name can be arranged by your manager where a card or wallet return is not possible.

3. Processing times

Every withdrawal has two phases: internal review, then settlement. Internal review of a standard request is normally completed within one business day, after which the payment is released to your chosen method. Settlement then depends on the method: PayPal typically within 24 hours of release, and cards typically 1 to 5 business days, because the final leg runs through the card schemes and your issuing bank. Weekends and UK bank holidays are not business days, and a request submitted on Friday afternoon realistically begins its review on Monday.

Factors that can extend timelines include pending verification, a destination method used for the first time, unusual request patterns that trigger a routine security review, and third-party processor cut-offs. None of these are hidden; wherever a delay exceeds the standard window, your handler tells you which phase your request is in.

4. Fees and charges

QuantarisAI charges no fee for withdrawals to the supported methods: the fee column in our payment tables reads Free for a reason. Costs can still arise outside the platform: your card issuer or wallet provider may apply its own charges, currency conversion may apply where a withdrawal is settled in a currency other than pounds sterling, and digital-asset network fees can apply to transfers initiated at external venues. Any amount we do charge, now or in the future, is disclosed before you confirm the request, never deducted silently afterwards.

5. Withdrawal limits

The minimum withdrawal is £10 per request. Standard accounts may withdraw up to the full available balance at any time, with no daily cap applied by the platform itself; payment providers or card schemes may impose their own limits on the settlement side, and very large single requests may be paid in tranches purely for banking-compliance reasons. Limits specific to your account tier, if any apply, are stated in your account's payments screen before you submit a request. Available balance means funds that are not committed to open positions or pending settlement.

6. KYC and AML checks

Withdrawals require completed identity verification, and withdrawal destinations must be verified as belonging to you. Ongoing anti-money-laundering monitoring applies to payment flows generally; where a withdrawal pattern cannot immediately be reconciled with your account profile, additional checks may be applied before release. These checks exist to make sure money leaves only for its rightful owner, including when that owner is you and someone else is trying to move it. The AML / KYC page describes the checks in full.

7. Why a withdrawal can be delayed or refused

Honest reasons a request can be held: identity or address verification that has lapsed or was never completed; destination details that do not match your verified name; funds still tied to open positions or uncleared deposits; a bonus or promotional balance whose conditions have not been met; a pending complaint, investigation or security freeze connected to the account; documents requested but not yet supplied; or a technical fault at a payment partner. A refusal is always given with its specific reason and, where the cause is fixable, with exactly what would unblock it. We never refuse a withdrawal merely because an account is profitable.

8. Your responsibility for payment details

You are responsible for the accuracy of the destination details you enter. A mistyped card number or wallet address can send funds somewhere irreversible. Verify the details on the confirmation screen before you submit; the few seconds this takes are the cheapest insurance in the process. If you notice an error after submitting, contact support immediately, since a payment not yet released can still be corrected, while one already settled usually cannot be reversed by us.

9. Cancelling or changing a request

A pending withdrawal can be cancelled or amended from your account's payments screen while its status is still awaiting release, and the funds return to your available balance immediately. Once a payment has been released to the provider, cancellation is no longer possible from our side, and any correction has to happen at the destination. If you need to change the destination method for a submitted request, the cleanest route is to cancel and re-submit, or ask your manager to do it before release.

10. Support

Questions, chasing, or a first withdrawal you would like walked through: your personal manager, or [email protected], Monday to Friday, 9:00–17:30 GMT (excluding public holidays). Include your case or transaction reference where one exists, and one clear sentence about what you need; that is enough for a handler to pick the file up and act.

11. Changes to this policy

This policy can be updated to reflect changes in payment methods, provider arrangements or legal requirements. Material changes are announced on the platform and, where they affect open requests, communicated to affected clients directly by email. The version in force for any withdrawal is the one published at the moment you submitted the request, and the effective date is always shown at the top of this page's history.