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Fast, friendly, qualified support
Our team aims to give every user quick, friendly and properly informed support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer questions, explain how features work and help solve problems, day and night by email and throughout UK desk hours by call-back.
Fill in the contact form and tell us what you need. A member of the support team reviews your request and replies as quickly as possible, normally within one working hour during desk hours.
Tell us what you need help with; we reply within one working hour during desk hours.
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Our London office
the United Kingdom
London, United Kingdom — [REGISTERED OFFICE ADDRESS]
Office hours: Mon–Fri 9:00–17:30 GMT (excluding weekends and public holidays).
Reaching the right desk
The fastest written route. Answered by the support desk, normally within one working hour.
Call-centre hours and wait times
Monday to Friday, 9:00–17:30 GMT (excluding public holidays).
Request a call-back through the form or by email; typical wait for a call-back during desk hours is usually under 5 minutes by email during support hours.
Responsible department
Client Support & Compliance. This desk handles onboarding questions, deposits and withdrawals, verification, strategy settings, incident reports and complaints. Security-urgent reports are prioritised regardless of queue.
What support can help with
- Account setup, verification and document questions
- Deposits, withdrawal methods, timelines and limits
- Explaining strategy parameters and reports
- Security concerns, suspected phishing, account freezes
- Formal complaints, handled under the complaints procedure