AML / KYC policy

1. Introduction

QuantarisAI operates as a technology platform through which UK clients access automated trading services executed with third-party providers. Because those services move real money, the platform applies client-identification (KYC), anti-money-laundering (AML) and counter-terrorist-financing (CTF) procedures. The purpose of these procedures is to prevent the platform being used to disguise the origin of criminal funds, to protect genuine clients from account takeover and identity fraud, and to meet the compliance obligations that apply to the activities we perform.

This page describes the policy in operational terms: what we collect, why, how long we keep it and what your responsibilities are. It works alongside the Privacy Policy, which governs your personal data more broadly.

2. What KYC is

Know Your Client is the process of establishing who you are and confirming that the details you provided are true. In practice it means collecting your name, date of birth, address and contact details, and confirming them against official documents. KYC is a precondition for live activity: an account can be registered in minutes, but deposits, trading and withdrawals require completed verification.

Verification is also what makes the rest of the relationship safe. A verified account can be recovered if you lose access, is harder for a criminal to hijack, and ensures that withdrawals go to payment methods that genuinely belong to you.

3. What AML and PLD are

Anti-Money-Laundering (AML) procedures, known in some jurisdictions as prevention of money laundering and terrorist financing (PLD), are the controls that stop the platform becoming a laundering tool. They include assessing the risk a client or transaction pattern presents, monitoring activity for signs consistent with laundering, and reporting suspicions through the required channels where the law obliges us to.

Risk assessment is not an accusation; it is triage. Most clients present a low, routine risk profile and experience no friction at all. A small minority of situations trigger deeper review, and an even smaller number are declined. We would rather explain a delay than ignore a red flag.

4. Why identity verification is required

Identity verification prevents fraudsters from opening accounts in other people's names, prevents one person from hiding behind multiple accounts, keeps withdrawals attached to their true owner, and satisfies the legal obligations that apply to onboarding and ongoing monitoring. It also underpins age and eligibility checks: the platform is for adults, and residents of jurisdictions we do not serve cannot be accepted.

There is a practical benefit for you as well: a fully verified account has no functional ceilings waiting to surprise you at the worst moment, on the day you first try to withdraw.

5. Required documents

For identity, we accept current government-issued photographic documents: passport, driving licence or national identity card. For address confirmation, we accept a bank statement or utility bill issued within the last three months, in your name at the address you gave us. Where a check requires it, we may also ask for a short selfie or liveness capture to confirm that the person presenting the document is its live holder.

We only ask for documents we actually use, and we do not request items such as full bank credentials, card PINs or copies of entire statement histories. Documents must be readable, unexpired, uncropped and free of obstruction; photographs of documents on a dark table with half the text in shadow are the leading cause of re-requests.

6. The verification process, step by step

The process runs in five stages. First, registration: you create the account with basic personal data. Second, submission: you provide the required documents through the secure verification flow, never by ordinary email. Third, automated checking: the system validates document format, expiry, data consistency and known tampering indicators. Fourth, manual review where needed: cases flagged by the automated pass, or that present specific risk indicators, are reviewed by trained staff. Fifth, the outcome is confirmed to you: approved, or a precise request for whatever is missing.

Your personal manager can see where your case stands and will tell you, so you are never left refreshing a status page in silence.

7. Enhanced due diligence

Some situations call for enhanced due diligence (EDD): politically exposed persons and their close associates, clients resident in higher-risk jurisdictions, complex or unusually large payment structures, corporate vehicles with opaque ownership, and activity patterns that sit outside what your stated profile predicted. EDD can mean additional documents, questions about the source of funds, or senior-level approval before activity proceeds.

EDD is applied to situations, not to people as a judgement of character. Cooperation is usually quick, and clients who answer the additional questions promptly experience little practical delay.

8. How long verification takes

Straightforward cases are typically resolved within one business day, and many within hours, because the automated pass clears most document sets without human involvement. Manual reviews take longer, normally one to three business days depending on the volume and nature of the flags. Timings also depend on you: a clear photo of a valid document, submitted once, is the single biggest accelerator.

If your case is still unresolved after three business days, contact your manager or the support email rather than re-submitting the same documents repeatedly, which can queue behind itself.

9. Reasons verification can be declined or paused

Verification can be refused or suspended for specific, reviewable reasons: documents that are expired, unreadable, altered or mismatched; details that conflict between documents and the account; indications of attempted identity fraud; failure to provide requested information within the stated period; the applicant being underage, or resident in a jurisdiction we do not serve; and activity that cannot be reconciled with the stated source of funds.

A refusal is not necessarily final. Where the cause is a fixable document problem, correcting and resubmitting is explicitly invited, and your manager will tell you which of these categories your case falls into.

10. Transaction monitoring

Once an account is live, payment flows are monitored for patterns consistent with laundering or other financial crime: rapid pass-through of funds, structuring deposits to stay under thresholds, unexplained changes in behaviour, or counterparties that raise concerns. Monitoring is proportionate and risk-based; its existence is the price of the platform remaining usable for everyone legitimate.

Where monitoring identifies activity that cannot be explained, the platform may restrict specific functions, such as withdrawals or new positions, pending clarification. Restrictions are lifted as soon as the review resolves the concern.

11. Your responsibilities as a client

You are responsible for providing accurate, current and genuine information, and for updating it when circumstances change: address, name, or the source of the funds you deposit. Use payment methods held in your own name; third-party deposits cannot be accepted and create significant delays when they are returned. Never share account credentials or one-time codes with anyone, including anyone claiming to be from our team.

Providing false information can lead to suspension or closure of the account and, where the law requires, to reporting to the relevant authorities. It also voids the protections verification is meant to give you.

12. Storage and protection of KYC data

Verification data is stored encrypted, with access limited to the staff and systems that require it to perform checks, support you or satisfy legal obligations. Retention periods follow the requirements applicable to our activities, keeping records for the statutory period after the relationship ends, after which they are securely deleted. The full data-governance detail, including your rights over the data, is in the Privacy Policy.

13. Disclosure of data to third parties

KYC information is shared only with parties who need it for the service to function lawfully: identity-verification and payment providers, the licensed entities that execute trades, IT service providers under confidentiality obligations, and regulators or other competent authorities where disclosure is legally required. We do not sell verification data, and we do not share it for third-party marketing.

The categories of recipient are fixed and published here precisely so that no disclosure comes as a surprise later.

14. Compliance with applicable requirements

QuantarisAI complies with applicable UK requirements relating to client onboarding, identity verification, anti-money-laundering and counter-terrorist-financing procedures, and complaint handling. Trading activity is executed with licensed third-party providers, whose own regulatory status is confirmed to you during onboarding on request. We maintain the policies, training and record-keeping expected of a platform performing these functions, and we review them as requirements evolve.

15. Contact

Questions about KYC, AML or this policy: [email protected], Monday to Friday, 9:00–17:30 GMT (excluding public holidays). If a verification question is blocking you, tell your personal manager first; most blockers are resolved with one clear document or one clear answer.