Frequently asked questions

Registration takes about two minutes: your name, email address, mobile number and a password. To activate trading you will also complete identity verification with a passport or driving licence and a recent proof of address. No card details are needed to register.

No. The platform is designed for users without professional trading experience. You choose between ready-made strategy profiles and custom settings, and your personal manager explains every option before anything is committed. Lack of experience does not reduce risk, so start with the minimum.

Yes. The site and dashboard work in a modern mobile browser, including setting changes, reports and withdrawal requests. For anything fiddly, such as a first strategy change, a call with your manager while you both look at the same screen is the easiest route.

The Basic plan starts from £200 of trading capital. There is no monthly fee; the deposit amount is money allocated to trading, and it remains withdrawable subject to open positions and standard checks.

Account opening, maintenance, custody and inactivity are free, deposits and withdrawals carry no platform fee, and trading commission is up to 0.58% per transaction. Currency conversion costs up to 1.50% where it applies. Every applicable fee is shown before you confirm a transaction.

Fee tables are published on the Fees and pricing page, and each transaction in your account shows its own cost breakdown before confirmation. After execution, the entry appears in your dashboard reports with the same figures.

No, and any service suggesting otherwise should be treated with suspicion. Trading results vary and losses are possible on every plan and strategy. Illustrative figures on the site are examples, not forecasts; past results do not indicate future performance.

The engine continuously scans the markets you have selected, applies probability-based analysis to price, volume and volatility data, and executes according to the strategy parameters agreed with your manager. It does not need you to watch charts, and it records every action it takes.

Yes. Market coverage, alerting, strategy selection and automation level are all configurable, and you can pause automated activity entirely at any time. Changes are recorded in the audit history and can be discussed with your manager before you save them.

You receive alerts for executed actions, and you choose what else you want to be told about, from market conditions to account events. Preferences are adjustable at any time from your account settings.

Yes. All trading carries risk, including the loss of the amount invested, and automated systems are not exempt. The Risk disclosure page describes the ten risk categories in full, and we ask every client to read it before depositing.

The guard can pause trading when markets become disorderly, which limits activity in chaotic conditions. It is a brake, not insurance; it cannot prevent losses from positions already held or from subsequent market moves.

No. Risk can be managed through position sizing, diversification and conservative settings, but it cannot be eliminated by any tool, strategy or platform. Anyone promising otherwise is not describing this product honestly.

Two-factor authentication, encryption in transit and at rest, login alerts from new devices, session management, scoped API permissions and a complete audit history. The Security page explains each mechanism and how to use it.

Client funds are held with licensed third-party providers and payment institutions rather than as the platform's own assets. The providers relevant to your account are confirmed during onboarding and on request.

Contact support from your registered email address. Recovery involves identity verification and a short security hold, precisely so that a recovery request cannot be abused by someone else. Your personal manager can guide you through it.

First check the platform status notice in your account and the audit history for a record of what happened. If the issue persists, contact your personal manager or email support with what you did, what you expected and what you saw. Screenshots help enormously.

Yes, that is precisely what your manager is for. No question about a setting is too basic; the platform is built for people who are not traders, and explanations in plain English are part of the service.

Send it to our support email from your registered address, and it enters the formal complaints procedure: acknowledgement within one business day, a named handler, and a written outcome within fifteen business days. Full details are on the Complaints page.